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If you have lost something 

To recover lost property, enquiries can be made with either the 24hr Customer Service Hotline, Maokong Gondola Service Center, or by contacting station staff at the Gondola station information counter. 

If you have found something 

Found object should be handed in to station staff at the Gondola information counter. Staff will confirm the contents of the object with the finder and issue a receipt to them.

To reclaim lost property

  • To claim a lost object, you must prove that you are the owner. If you are reclaiming the object on behalf of someone else, you must show both your own and the owner's IDs.
  • Valuable items or registered securities can only be claimed by the owner of these items.
  • Please refer to Lost and Found Notice.

Service Hours for the Metro Lost and Found Center

  • Tuesday to Saturday: 12:00 PM ~ 08:00 PM
  • No service on Mondays, Sundays and holidays
  • Office (profile):
     B2 near the Zhongshan Metro Mall R1 Exit
    (go down one floor near the Pathway to Taipei Bus Station/Q Square)
    【By Metro】
    Exit from information counter 1 at Taipei Main Station (the concourse level of the Red Line)→Take the escalator up→walk 20 meters toward Zhongshan Metro Mall→Take the stairs at the centre of the pathway to go down.
    Or carry on another 20 meters and take the elevator to B2.
    【Entering from Civic Boulevard】
    Take the elevator in front of the Civic Boulevard Zhongshan Metro Mall Exit R1 down to B2 (next to the Taipei Bus Terminal/Q Square).
  • Tel: 24hr Customer Service AI Customer Service

The Maokong Gondola Service Center 

  • 2F, No. 32, Sec. 2, Xinguang Rd., Wenshan District, Taipei 
  • Service Hours: Monday to Friday 09:00-17:00 (closed on holidays). 
  • Tel: 886-2-8661-8110