Maokong Gondola

I. Opening hours

1. Weekdays: 09:00 - 21:00.
2. Holidays: 09:00 - 22:00.
3. The Maokong Gondola is closed for regular maintenance every Monday, apart from national holidays or special announcements.
4. Actual operating hours are subject to change. Please refer to on-site announcements for the latest information.

II. Service Contents

1. Operation speed: Under normal conditions, operating speed is 2-5 m/sec.
2. Running time: The journey from Taipei Zoo to Maokong Station takes 17- 37 minutes depending on system speed (running speed is 5 m/sec- 2 m/sec).
3. Lost & Found services: Passengers who have lost belongings or whose children have gone missing may contact any station Information Counter or call the customer service staff for help.
4. Medical services: Passengers injured by accidents within the Maokong Gondola system may contact the Information Counter for assistance.
5. Services for disabled visitors: Free wheelchairs, guides for visually-impaired customers.

III. Ticket Use Regulations

1. Ticket types and usage:
   A.Single-journey tickets: Valid only on the day of activation with no limit on the number of stations traveled. No refunds after exiting. Refunds are limited to unused tickets on the date of issue only.
   B.One-day Passes: Valid only on the day of activation with no limit on the number of stations traveled. Refunds are limited to unused tickets on the date of issue only.
   C.ingle-journey concession tickets and one-day concession passes (discount tickets): Valid only on the day of activation. Taipei citizens, children 6-12 years of age, senior citizens aged 65 and above (Taiwanese nationals), retired Taipei City Government civil servants and teachers, registered Taipei City indigenous people over 55 years old, or disabled passengers with valid disability IDs and one necessary companion are eligible for discount tickets with supporting documents.
   D.Group tickets: Valid only on the day of issue. Tickets are retrieved upon exit. Passengers using group tickets must enter and exit stations together. Discounts are calculated using the One-day Pass fare (no discount stacking for multiple discount status holders). Groups of 20 or more receive a 10% discount, while groups of 40 and over get a 20% discount. Refunds are limited to unused tickets on the date of issue only.
   E. Other types of tickets: Please refer to the notices issued by the TRTC.
2. In the event of passenger evacuations from stations due to emergency or abnormal situations or inclement weather (lightning, strong winds, typhoons, etc.), passengers holding one-day passes may request a refund at any Gondola station on the same day. If the passenger has taken one ride, a single-journey fare will be deducted from the refunded amount. No refunds will be issued for passengers who have taken two or more rides.

IV. The most up-to-date regulations will rule in all cases. If the situation is not dealt with within the regulations, the TRTC may follow related laws or proclamations posted at stations. Contact the information counter for any enquiries.

V. To share with us any suggestions or complaints, all Maokong Gondola stations have our service hotline (+886-2-2536-3001#9) and a scannable QR code on display, or contact staff for assistance. You may also use the feedback form on our website.