When one of the following events happens, the system will suspend service temporarily and will resume service after assessing locale conditions. During the suspension period, visitors should follow the instructions of service personnel to evacuate the station. Each station will also provide ticket refunds, drinking water, waiting seats and bus transfer services.
The service will be temporarily suspended when wind gusts reach 16 m/sec (about Force 7) and continue for over 3 seconds; or when wind gusts exceed over 18 m/sec (about Force 8).
The service will be temporarily suspended when there is a lightning strike in any section of the route. The system will resume service if no more lightning strikes are experienced for 30 minutes.
The service will be temporarily suspended in the event of an earthquake of an amplitude exceeding Scale 4.
Service will be temporarily suspended during land warnings for typhoon (if warning includes Taipei), depending on actual weather conditions and whether school and work has been called off.
When passengers are evacuated from stations as a result of an emergency situation, irregularity, or operation suspension, those holding single-journey tickets, concession tickets, or group tickets may ask for a full fare refund within 7 days of the incident at any Gondola station. For those holding EasyCards, ticket gates will automatically adjust data in the tickets if the passenger uses the card on the Gondola system within 3 days of the incident. After more than 3 days from the incident, passengers may bring the EasyCard to the Information Counter of any Gondola or Metro station to revise ticket data.
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